Accidental Counsellor Training Course

This 4-hour training course will give participants the confidence and the skills necessary to support someone in their moment of need, and to be able to refer them to the most appropriate support.

The Lifeline Harbour to Hawkesbury Accidental Counsellor is a 4-hour workshop.Accidental Counsellor is for anyone who would like to be able to safely and effectively support friends, family, colleagues, and strangers who are in distress or experiencing a crisis.

The course is designed to provide basic skills and a structure to enable you to provide immediate support and assistance using the ‘Recognise, Respond, Refer’ model.

The skills learnt in the Accidental Counsellor course can be applied in many contexts, and will provide skills in active listening, open questions and reflecting feelings. You will also learn how to ask openly about suicide and respond safely whatever the answer.

The course is open to anyone and no pre-existing skills or knowledge are required. We can also tailor the course to suit your corporate environment.

The course equips individuals to:

Recognise, Respond and Refer

2023 Dates:

For 2023 we are planning to alternate between virtual delivery via Zoom and
face-to-face sessions in our office in Gordon.


"Most important and best training I’ve had."

"I really valued the training and will be recommending it to my team and volunteers."

"I walked out better equipped than when I walked in."

"Very eye-opening and insightful. I believe it will help in my professional life and personal life too."

"The course gave me additional skills I can use in my work and personal life."

"It is a blessing to have this kind of training available to staff for professional and personal development."

"Thank you for one of the most insightful and powerful sessions of 'Accidental Counsellor', inspiring true reflection, and in the course of the session offering empowerment and instilling encouragement."


Course Details

The cost of the course is $150 per person. Reduced rates may be offered to individuals in the community experiencing financial hardship (Please use the email below to request details before booking). Please note, we are no longer able to offer a special rate for not-for-profit organisations.

Our Workplace and Community Training team will be happy to assist you with any enquiries you may have: