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If life is in danger call Triple Zero 000
If life is in danger call Triple Zero 000

Volunteer and train to become a Crisis Supporter

Our volunteers give their time, energy and expertise generously to achieve our Vision of an ‘Australia free of suicide', so that no person has to face their darkest moments alone. Lifeline is truly grateful for the support of our volunteers.

There are two different ways you can volunteer as a Crisis Supporter

Phone Support

About the role

Volunteers provide one-off, immediate assistance over the phone to help seekers in crisis or distress. 

Training

Listening, not counselling. This course will equip you with the skills needed to support a help seeker through their immediate crisis.

A 13-week, blended training program including weekly eLearning, face-to-face, practice and on-site placement, followed by a 92-hour on-site internship.

Qualification level

CHCSS00113 - Crisis Support Skill Set

Cost

Student Contribution Fee

Volunteer Commitment

4 hours per fortnight

(following blended training program)

Requirements

  • Over 18 years of age
  • Australian/New Zealand citizen, permanent resident or valid visa with no study restrictions
  • Fit to Work criminal record check & Working with Children Check (completed on acceptance to training)
  • 92-hour internship commitment
  • Intermediate level computer skills
  • Access to personal computer
  • Strong spoken English

Location

At home eLearning & onsite training, placement & volunteering.

Lifeline Harbour to Hawkesbury Sydney

Park Avenue Gordon NSW 2072

(Close to parking and Gordon train station)

Become a Telephone Crisis Supporter

Digital Support

About the role

Volunteers provide one-off, immediate assistance online, to help seekers in crisis or distress. 

Training

Listening, not counselling. This course will equip you with the skills needed to support a help seeker through their immediate crisis in an online format.

A 12-week online training program including eLearning and remote placement followed by 52-hour remote internship.

Qualification level

Certificate of completion

Cost 

No cost
  

Volunteer Commitment

4 hours per fortnight

(following eLearning & remote placement)
  

Requirements

  • Over 18 years of age
  • Australian/New Zealand citizen, permanent resident or valid visa with no study restrictions
  • Fit to Work criminal record check & Working with Children Check (completed on acceptance to training)
  • 52-hour remote internship commitment
  • Access to personal computer & private working space
  • Strong written-English

Location

Training, placement and volunteering from the comfort of your own home.
Become a Digital Crisis Supporter

  

Interested to learn more about what it's like to be a Crisis Supporter? 

Always Listening is a new documentary that takes you behind the scenes at Lifeline, one of the oldest organisations dedicated to saving lives in Australia.

It serves as a portrait of compassion, giving a voice to just a few of those who have answered some of the 23 million calls for help as well as hearing stories from those who have used the service over Lifeline’s 60 years.

Watch now