Our Strategic Priorities

Lifeline is able to ‘think nationally and act locally’ when supporting Australians in crisis.

Our aim is to make sure as many people as possible know about our services, and their broad reach, so that they can be readily and easily accessed in times of crisis.

The four stages of Engagement, Prevention, Intervention and Postvention enable our services to meet the diverse needs of our callers and clients.

Our services work together to reduce the distress and emotional turmoil experienced by callers and clients, and to reduce the likelihood of a further decrease in the person’s mental wellbeing.

Strategic Priorities

Our Vision

An Australia free of suicide

Our Purpose

To support Australians in times of crisis and equip individuals and communities to be resilient and suicide safe

Our Pathways

  • To be a high-performing Centre by ensuring strong governance, innovative leadership and measurable impacts for individuals in the community
  • Provide a suite of Crisis Support and Suicide Prevention services delivered by experienced, accredited professionals
  • Connect with and be relevant to our Community by ensuring that we support, advocate and contribute to it

Our Strategic Priorities

  • To ensure our future by maintaining a financially viable, sustainable Centre
  • Meet the identified needs/demands within our Community
  • Ensure our volunteer workforce is skilled, committed, recognised and rewarded
  • Increase our profile in the community to raise awareness of services available
  • Develop our Information and Technology capacity to maximise our efficiency and effectiveness