Telephone Crisis
Support volunteers

Did you know Lifeline's 13 11 14 service receives around 3,000 calls a day? That's over a million calls for help each year. If you're a good listener, compassionate, self-aware and non-judgemental, our training will give you the skills to save lives too. 

Be part of something special.

'I get a great sense of satisfaction from being there  
for someone in their time of need; it's a real privilege.' 

Our service

Lifeline's Telephone Crisis Support Service provides 24-hour, confidential support 7 days a week for anyone who is in crisis, or is caring for someone in crisis.

People from all sorts of backgrounds phone us when they need someone to listen – we're there any time of the day or night, when they have nowhere else to turn.

Thanks to Lifeline, and our crisis supporters, no-one need face their darkest moments alone.

Could you be our next crisis supporter?

Volunteer Lifeline Telephone Crisis Supporters are given specific training before undertaking a minimum of one four-hour shift once a fortnight at our telephone centre at Gordon.

They listen to a caller’s situation, provide immediate support, help to clarify options, make safety plans if needed, and provide referral information for other services in the caller's local area if appropriate. 

Be there when someone needs you

When you decide to become a crisis supporter, you join a team of like-minded people who share in the common goal of wanting to help those who are struggling and in need of support.

You will grow as a person, and develop new skills and strengths, which many find helpful in their daily life as well as in their role at Lifeline.

You will be part of a friendly, supportive environment, where many volunteers make lifelong friendships. And, you will be giving back to your community and making a difference to those in crisis.

'I was feeling seriously suicidal and a Lifeline person
talked me down; it really worked. Thank you for saving my life.'

Training stages

To ensure you are confident, skilled and able to support callers in their time of crisis, you must complete
Lifeline Australia's nationally recognised training program.

Stage 1: Three-month training course

Stage 2: Supervised and supported shifts

Stage 3: Independent shifts

Find out more

Stage 1: Three-month training course 
Based on adult learning principles and experiential learning, this training course is delivered by Lifeline Harbour to Hawkesbury Sydney on behalf of Lifeline Australia RTO 88036.

The course consists of 11 consecutive group training sessions one evening per week for three hours from 6.30pm to 9:30pm, and group training involves presentations, role plays and large and small group exercises.

In preparation for each week’s session, you will need to complete one to three hours of e-learning before the session.

'The training was fantastic! It has changed my life.
I’ve learned new skills I can use both with our callers and
in everyday situations, and I look forward to my fortnightly shift
knowing I can make a difference to someone in crisis.'

Are you ready to join us?

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Yes, I want to register

Ready to start your journey to become a volunteer Telephone Crisis Supporter?
Please complete the form below and we'll be in touch, or phone our team on 02 9498 8805.